The Star-Ledger has selected Pictopia as our exclusive photo products partner. Founded in 1999 in Emeryville, California, Pictopia has become the premier photo commerce provider to some of the world's top media companies, including the Associated Press, the Washington Post, Gannett, and Knight Ridder. Pictopia also provides the highest quality photographic services to professional and amateur photographers, other photo labs, museums, galleries, and corporations. Pictopia's professional photographic services include Heidelberg drum scans, Lightjet c-prints and other state-of-the-art digital imaging services. To see our entire list online galleries, click here.
If you've never ordered prints from Pictopia before, you must register. Please click on the link "click here to register" and fill in a login name, password, and your email address. If you've ordered before, just enter your login name and password on the login screen.
Pictopia produces true photographic prints. Since we print on photographic paper exposed by light (LightJet printer), rather than ink sprayed on paper (Inkjet printer), our prints will look sharper and more realistic. Our LightJet printer prints at 300 ppi continuous tone, which is equal to a resolution of 4000 dpi on an inkjet. In addition, photographic paper is more archival and durable (less likely to crease or wrinkle) than most inkjet papers.
To provide the greatest longevity and most stable environment for your photographs, Pictopia provides museum-grade matting and framing at a reasonable price to help you enjoy and protect your investment. We use high-quality metal and wood frames, acid-free museum board for the mat window and archival materials for corners, hinges and backing.
The assortment of materials and finishes has been selected for a perfect presentation. The look of 100% rag museum board provides a striking border for the photograph, and plexiglass glazing has been selected for lightness, safety in shipping, and its brilliant clarity. Only the finest materials and craftsmanship are provided.
Frames and mats are custom cut to match the original photograph. The photograph will entirely fill the mat window. The photograph will always match the print size in one dimension and fill in the other dimension depending on the ratio of its height and width.
The mat for an 8x10 print is 2 inches on each side, with an extra one half inch added at the bottom to provide a natural "centered" look. Borders are increased by .25 inch for each successive print size.
Depending on its type, the frame will add between one-quarter inch and an inch and three-quarters on each side to the total dimension of the final framed print.
| Print Sizes (Inches) | Top and Side Mat Size (Inches) | Bottom Mat Size (Inches) | Maximum Dimensions including Frame |
|---|---|---|---|
|
8 x 10
|
2 | 2.5 | 15.5 x 18 (or 17.5 x 16) |
|
11 x 14
|
2.25 | 2.75 | 19 x 22.5 (or 22 x 19.5) |
|
16 x 20
|
2.5 | 3 | 24.5 x 29 (or 28.5 x 25) |
|
20 x 30
|
2.75 | 3.25 | 29 x 39.5 (or 39 x 29.5) |
Pictopia typically ships smaller prints by US Mail and larger prints by FedEx Ground. Larger sizes must be shipped to a street address, not a P.O. Box.
Unframed prints ship within 5 business days.
Framed prints ship within 10 business days.
Additional delivery time depends on your selected shipping level. Estimated transit times for available shipping levels are:
Clicking on the "Purchase this Photo" button under any particular photo brings up a window that displays pricing information and other available ordering options for that photo. You can view this information without obligating yourself to purchase anything. When you decide you wish to purchase something you can then select the item, add it to your cart, and proceed through the rest of the checkout process.
To activate a valid promotional code and receive a discount on your order proceed through to the checkout page. The table at the top of this page shows your grand total including tax and shipping. It includes a box into which you can enter a code. Your new total and amount of discount will be instantly displayed. If you decide to go back and do more shopping, eligible items will be discounted in your shopping cart.
All payments are by credit card. A charge by Pictopia.com will appear on your credit card statement.
We accept VISA, MasterCard, and Discover.
Our credit card processing is done via a 2-stage encryption to Chase Paymentech. All encryption is 256-1024 bits RSA keys (nearly impossible to crack)
Further, credit card CVV (the three digit code on the back of the card) is never stored on the Pictopia servers. Credit Card information and passwords are stored in encrypted form. No data is visible to the internet and is protected by a 3-layer firewall.
Pictopia has successfully passed VISA/MasterCard and Discover cards' security intrusion tests.
At any time, you can go to the Pictopia.com web site at http://www.pictopia.com, login using the same login and password and you can see what you've ordered and review its status.
RETURN POLICY
Our return policy reflects our commitment to your satisfaction. If you are not fully satisfied with your purchase for any reason other than damage, you may return it within 30 days of receiving it to our Customer Service Department. We will happily refund you the original purchase price, excluding shipping and handling charges.
Requests for returns due to shipping damage must be made within three (3) days of receipt of your order. We pack prints carefully, but photos are delicate, and accidents do happen. It is always a good idea to inspect your order soon after it arrives and to let us know right away about any damage that occurred in shipment. Be sure to handle your print carefully and avoid touching the surface. Also, note that we cannot be responsible for prints damaged during framing or mounting you may do.
RETURN PROCEDURE
Returns not made in compliance with this procedure will not obligate Pictopia in any way.
Call our Customer Service Department at 800-390-7269 or email us at customerservice@pictopia.com. A Customer Service Representative will help you to achieve a satisfactory resolution to your problem. If that includes returning your print(s) for credit or exchange, we will issue you a Return Merchandise Authorization (RMA) number at that time. All returned items must have an RMA number to be properly credited.
Once the returned item is received and inspected, we will issue your refund or ship your replacement, as specified by the RMA. If the original payment was made by credit card, your credit card account will be credited. Please allow one billing cycle for credits to appear on your credit card statement.
Send returns to:
RA # _ _ _ _ _ _ _ _ _ _
Pictopia Customer Service
1300 66th Street
Emeryville, CA 94608
Yes. These photos are provided for personal use only. You may not use these photos for any commercial, trade, advertising, political, or fund-raising purpose. In addition, you may not reproduce or distribute them in any media for any purpose.
You can e-mail us at support@pictopia.com, or call us at 800-390-7269 during normal business hours (Monday through Friday, 6 a.m. to 5 p.m., Pacific Time).